JDG Jing Dongdong Mouse Pad

Returns Policy

1. Post-Delivery Warranty Period​​ All warranty claims (returns/exchanges) must be submitted within 15 days of order receipt. Unfortunately, we cannot process requests after this deadline.

2. Item Condition Requirements​​ Eligible for Return/Exchange: Products must be unused, unwashed, and in original packaging with all accessories included. Non-Eligible Items: oMinor cosmetic flaws (e.g., tiny scratches, color variations) that do not affect functionality are considered acceptable manufacturing tolerances and are not covered under warranty. oSevere defects (e.g., broken components, malfunctioning parts) or damage caused by shipping logistics are eligible for warranty claims.

3. How to Initiate a Warranty Claim​​ For severe defects or shipping damage, please contact our official support team via JDG’s Discord community (@jdg.esports) with: oYour order number; oPhotos/videos clearly showing the issue; oDescription of the problem. Our team will review your case and guide you through the next steps if approved.

Shipping

Standard Orders: We process and ship all orders immediately after receipt. However, due to the complexities of global logistics (e.g., customs clearance, carrier scheduling), please allow up to 21 business days from the order date for your item(s) to leave our warehouse. Pre-Order Items: If your order includes pre-release or limited-edition products, we will notify you in advance of the specific shipping schedule before processing your order.

Delivery times vary depending on your location and local customs clearance processes. However, once your order has been shipped, you can typically expect to receive your items within 3 weeks.