Refund policy

1. Post-Delivery Warranty Period

· All warranty claims (returns/exchanges) must be submitted within 15 days of order receipt. Unfortunately, we cannot process requests after this deadline.

2. Item Condition Requirements

· Eligible for Return/Exchange: Products must be unused, unwashed, and in original packaging with all accessories included.

· Non-Eligible Items:

o Minor cosmetic flaws (e.g., tiny scratches, color variations) that do not affect functionality are considered acceptable manufacturing tolerances and are not covered under warranty.

o Severe defects (e.g., broken components, malfunctioning parts) or damage caused by shipping logistics are eligible for warranty claims.

3. How to Initiate a Warranty Claim

· For severe defects or shipping damage, please contact our official support team via JDG’s Discord community (@jdg.esports) with:

o Your order number;

o Photos/videos clearly showing the issue;

o Description of the problem.

· Our team will review your case and guide you through the next steps if approved.